StrawberrySocial is your outsourced, flexible & experienced reputation management team, specialising in customer support, moderation, online risk workflows, strategy and engagement.
As experts in brand protection and online safety, we specialise in the social media arena. Our grown-up team provides a variety of consultancy, moderation, crisis and online support services for Agencies, Brands and Charities. We focus on authentic engagement with audiences and customers - keeping organisations safe. Customer service is also on offer plus the resources to help you monitor, moderate and engage with your audiences 24/7/365. We also have some cracking expertise in social strategy and training.
Our team have been in the industry for quite a while (from back in the days before Facebook, yes there was such a time) … but we also have some very bright young things keeping us ‘on our toes’. We use well-established processes to smoothly run escalation set-up, moderation, customer support and engagement teams. Ours is a personalised and tailored solution.
AGENCIES - services for Digital, Advertising + PR help support client service and social teams by assessing and mitigating risk, protecting brands and providing peace of mind through consultancy and round-the-clock moderation and engagement. White-label available.
BRANDS - supporting their busy in-house staff – providing campaign risk assessment, moderation, community management and customer support across all social media platforms. We are conversant with most tools, including Zendesk. Our remote teams work closely with clients to provide flexible cover when it is most needed.
CHARITIES - highly experienced in the specific needs of forums, closed communities and social channels; moderating, sign-posting help, risk assessment and guidance, setting up and managing crisis escalation and protecting the community. We take the time to understand the needs of each community and work throughout the night and/or weekend.
STRATEGY + ANALYSIS - our social strategists provide help with online audits, influencer research, risk assessment and strategic planning.