COMMUNITY MANAGEMENT

CAMPAIGNS

OUR SIGNATURE SERVICE

We specialise in working with digital, advertising, PR and employer branding agencies - providing reassurance via tried and tested processes and workflows.

Do you have a short-term global campaign that needs out of hours, weekend, bank holiday or other national holiday coverage?

 

Let us help by taking the pressure off your in-house team.

 

We know Social. We know Brand Protection. Our highly experienced team will seamlessly integrate into your company--either fully visible or as white label--and will quickly understand your clients' social voice. We work within your brief to provide an engaging, vibrant and safe social environment. 

WHAT WE CAN DO FOR YOU

We can support your in-house Social Media or Community Managers with everything from moderation, and social listening to engagement and escalation tasks. This is done remotely by our UK and international teams, plotted in as shifts throughout the day, evening, night or weekends. 

MODERATION, COMMUNITY

MANAGEMENT AND ENGAGEMENT

Our experience is impressive and can be used to reassure your clients - we have staff histories and case studies or, can come in to meet with your clients.
Alternatively, we can liaise with your brand clients as an employee of your company. We are often white-label and work from an email address provided by you. 

FULLY VISIBLE OR WHITE-LABEL

SECURITY & RISK MANAGMENT

We established online systems that ensure your clients' details are not shared. Under GDPR, we do not hold any data for online users and so keep risk to a minimum. We also have a secure password functionality that ensures only a small number of Management staff have access to channel passwords. 
Our team is DBS checked and NSPCC/CEOP trained.

PROCESSES & TEMPLATES THAT ARE READY TO GO

We’re dab hands at writing standard response templates (FAQs) for use across each of your client campaigns. When it comes to documentation for the campaign, we have guideline templates that are simple and ready to go plus escalation workflows that can be adapted for each client, campaign or situation, therefore providing a demonstration of security to your client. 
Our staff are global, so providing moderation and/or engagement shifts out of hours is no problem – keeping your brand and/or brand clients safe (and their communities, engaged) is our priority. And, you will be the first to know if we spot any possible PR or safety issues, therefore heading off a possible crisis. 
Is your project a short (seasonal, perhaps) campaign? We can help with either and will scale up and down in hours depending on traffic levels. This also includes helping to set-up and manage client competitions and, responding to audience queries via online channels (direct and PM) and email.

CAMPAIGNS & FLEXIBILITY

UNSOCIAL HOURS & CRISIS

GET IN TOUCH

71-75 Shelton Street, Covent

Garden, London, WC2H 9JQ

Tel: 0203 8731092

Tel: 07741 848738

info@strawberrysocial.co.uk

SOME OF OUR AGENCY PARTNERS 

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