We are highly experienced in all aspects of charity community management and moderation, including advising on risk, constructing support workflows and robust escalation processes. Many of our team have worked with charity engagement for over ten years – especially when it comes to forums, groups and communities. We are proud to have partnered with some of the UK's leading names.
We specialise in working with digital, advertising, PR and employer branding agencies
FORUM, SOCIAL MEDIA CHANNEL AND CLOSED GROUPS
COMMUNITY MANAGEMENT & MODERATION
As StrawberrySocial, we have been doing out of hours’ moderation for charity clients for over four years. But, many of our team have been doing this within the industry for over 12 years. Our current team includes people with online safety qualifications such as CEOP and NSPCC as well as being Moderation Gateway certified.
Charity forums require a different type of moderation than brand pages. A subtler touch, an understanding of the issue and/or illness and how it can affect people’s behaviour. This goes for drug side-effects too. Each forum is different, each user important. We also work within closed communities, such as Facebook Groups, and across social channels in general.
We currently work with Prostate Cancer UK (read the case studies), Help for Heroes and National Deaf Children's Society - among others. Within the industry, we have also worked with Mind, CharityComms, MS Society, Parkinson's UK, Barnardos and NDCS.
As a company that is focused on a smaller number of focused areas of expertise, you can expect to receive from us a more tailored approach. Each member of our team will be able to be contacted whilst on shift and all are trained in crisis escalation. They are also very invested in the work they carry out for charities.
“We feel reassured that when we leave the office, StrawberrySocial carry on the job of supporting men and their loved ones. They are friendly and approachable with a light touch and are very good at flagging issues and solving challenges. They understand the context of highly complex conversations involving medical treatment, and side effects. We would recommend StrawberrySocial because they took the time to understand who we are and what we are about, and are always there when we need to get hold of them. They also save us significant costs.”
Sue Boyes, Peer Support Manager at Prostate Cancer UK