Good job winning
that new campaign...
Now we have to
figure out how
to resource it!
MODERATION, RISK, CUSTOMER SUPPORT & CRISIS MANAGEMENT
We specialise in working directly with brands, as well as with digital, advertising, PR and employer branding agencies.
Okay, so nobody goes into marketing, advertising or social media expecting regular work at regular hours, right? But there has to be a limit to the crazy.
So, what do you do when a new or expanded social account starts needing a lot more work? Or your brand's social lights up like a Christmas tree and you need help with moderation, customer support/service and engagement. Maybe the brand has global reach and needs posts and responses in the middle of the night, your time?
You could take on extra staff, of course, but that takes time. Why not look to bring in some support from people who know social? Experts who have the experience and professionalism to ensure that your client or customer needs are met, in or out of hours, keeping an eye on risk, crisis and providing knowledgeable advice. People who will quickly understand both the 'social and customer service voices', and work with your guidelines to provide and support an engaging, responsive, vibrant and safe environment.
Don't just take our word for it, hear from Preena Kamle, Social Media Customer Service Manager at Just Eat.
"StrawberrySocial are a fantastic agency. They deliver above and beyond expectations and make the transition of using an agency very easy. Their onboarding time is quick and, as they're Social Media and Crisis Management specialists, they only need to focus on learning our business processes.
They have a very personal touch and overall really care about supporting their clients. I would definitely recommend them to anyone looking for Social Media Moderation support. "