Good job with
that new campaign...
Now we have to figure
out how to find the resources for it!
MODERATION, RISK, CUSTOMER SUPPORT & CRISIS MANAGEMENT
OUR SIGNATURE SERVICE
We specialise in working direct with brands, as well as with digital, advertising, PR and employer branding agencies.
Okay, so nobody goes into marketing , advertising or social media expecting regular work at regular hours, right? But there has to be a limit to the crazy.
So, what do you do when a new or expanded social account starts needing a lot more work? Or your brand's social lights up like a Christmas tree and you need help with moderation, customer support/service and engagement. Maybe the brand has global reach, and needs posts and responses in the middle of the night, your time? And, on weekends, holidays and national holidays.
You could take on extra staff, of course, but that takes time. So, why not look to bring in some support from people who know social, who have the experience and professionalism to ensure that your client or customer needs are met, in or out of hours, keeping an eye on risk, crisis and providing knowledgeable advice. People who will quickly understand both the 'social and customer service voices', and work with your guidelines to provide and support an engaging, responsive, vibrant and safe environment.
NOTE: we are now taking on short-term contracts for charities and brands over the New Year period. These can be as short as six weeks in nature and not only help to keep your organisation safe and responsive during the holidays but also provide a way to trial our services.